Jawatan : Pegawai/Officer
Date: 10 June 2015 (Wednesday)
Time : 9.00 am until 3.00 pm
Registration time : 8.30 am until 12.00 pm
Venue : FlyFirefly Office
Lapangan Terbang Sultan Abdul Halim,
06550 Alor Setar,
Kedah Darul Aman
Key Accountabilities
-Respond to customer enquiries on product, reservations and ticketing matters
-Deliver professional check-in service at the airport
-Meet, greet, and assist passengers at boarding gates, on departure and arrival.
-To announce the flight details and keep passengers informed
-To monitor and ensure smooth baggage movement
-To handle and restore unclaimed checked and unchecked baggage
-To adhere to the company policies and Standard Operating Procedures.
Requirements
-Minimum SPM or equivalent
-Age between 18 to 35 years old
-Experience in airline industry baggage handling is an added advantage
-Good communication skills, pleasant personality, customer oriented and hospitable
-Fluent in English & Bahasa Malaysia both written and verbal
-Able to work on shifts, weekends and public holidays
-Possess own transport
*Uniform will be provided (knee length skirt for female and shirt for male)
Info selanjutnya disini
Bagi 3 jawatan yang lain dibawah, pemohon hendaklah menghantar resume dan cv.
Jawatan : Call Centre Team Manager
Call Centre Team Manager handles the below job duties:
Key Accountabilities
- Responsible for the daily running and management of Call Centre department through the effective use of resources.
- Monitors service level, abandon rate and random calls to improve quality.
- Implements, reviews and improves policies, procedures and service standards; identifying and resolving problems.
- Prepares staff performance reports, record the statistics, analysing, summarizing data and trends.
- Reviews the team performance and identifying training needs. Provide coaching, motivating, retaining staff and coordinating reward and incentives schemes.
- Assists in resource planning and recruitment.
- Candidate must possess at least a Diploma in Business Studies/Administration/Management or equivalent.
- Self-directed leader with minimum of 3 to 5 years of working experience in the related field is required for this position.
- Must be customer-service oriented, able to handle customer complaints or enquiries and work in a fast-paced environment.
- Strong planning and organization skills, high attention to details, a good communicator and have good problem-solving skills.
careers@fireflyz.com.my or
Human Resources Department
FlyFirefly Sdn Bhd (346606-K) formerly known as MAS Sdn Bhd
3rd Floor, Admin Building 1, MAS Complex A
Sultan Abdul Aziz Shah Airport
47200 Subang
Jawatan : Associate, Customer Care (based in Subang)
The Customer Care Associate is responsible to manage and resolve various day to day customer concerns and issues via multiple channels i.e. emails, social media and escalated from other points. Engage the organization in managing customer relationship and satisfaction, which contributes to revenue and profit. Enhance Customer Experience across all the touch points so that customer binds himself/herself to the company.
Key Accountabilities
- Assist all queries/ complaints/ feedbacks received via Customer Care inbox, social media, random emails from internal and external. Ensure thorough investigations are done before a proper reply is sent to customer.
- Create persistent focus on the customer in the actions the company undertakes and drive the relevant departments in the company to work together for optimum customer experience delivery.
- Enhance customer experience at main touch points by providing self-improvement opportunities through training for all relevant staff i.e. call centre, ground etc.
- Manage individual complaints received by CEO and draft appropriate replies to high profile/ major service recovery cases.
- Manage and reply the daily comments/ complaints received by the on board Firefly Survey.
- Assist with other customer experience related duties as and when required.
- Bachelor Degree in Business Administration/ Marketing/ Social Science or other related disciplines with minimum 2 years working experience.
- Excellent communication skills with good command of verbal and written Malay/English.
- Good interpersonal skills and pleasant personality with positive attitude.
- Computer literate and well versed in Microsoft Office Applications.
- Able to advocate department/ company objectives and portray positive attitude.
careers@fireflyz.com.my or
Human Resources Department
FlyFirefly Sdn Bhd (346606-K) formerly known as MAS Sdn Bhd
3rd Floor, Admin Building 1, MAS Complex A
Sultan Abdul Aziz Shah Airport
47200 Subang
Jawatan : Associate, Sales (based in Penang)
The SALES ASSOCIATE assists the Vice President Sales, Penang Hub in every aspect of sales activities assign by role description
Key Accountabilities
Sales Area Coverage by Market Segment
- Corporate and Organization – To secure Corporate and Organization account targeting business duty travel movement and frequent flyer traffic
- Relations with MNC, State Government and Government Agencies, Tourism Malaysia, State Tourism and NGOs.
- To formulate and implement sales activities and plan
- To ensure that commercial targets for assigned routes are met and exceed
- Knowledge on current local market situation and competitor’s trend
- Reporting:
- Weekly Sales Report
- Weekly Sales Action Plan Report – Sales
- Cooperate with various departments such as Distributions, Revenue Management and Marketing & Communication team for company projects, assignments, sales & marketing activities
- Involve in travel trades, fairs and exhibitions
- Education: Minimum Bachelor Degrees in any fields or any related fields
- 2 – 3 year (s) of working experience in the relevant corporate field
- System Skills: Computer Literate especially in Microsoft Office Application
- Qualities: Excellent interpersonal communication skills (Local dialects and English), quick action, fast leaner and team player but able to work independently
- Able to work in a high pressure and within the performance based evaluation environment
- Possess a valid driving licence and own transport, must be able to travel extensively
careers@fireflyz.com.my or
Human Resources Department
FlyFirefly Sdn Bhd (346606-K) formerly known as MAS Sdn Bhd
3rd Floor, Admin Building 1, MAS Complex A
Sultan Abdul Aziz Shah Airport
47200 Subang
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