Jawatan kosong terkini di Affin Bank Berhad April 2016. Permohonan adalah dipelawa daripada warganegara Malaysia yang berkelayakan untuk mengisi kekosongan jawatan kosong di Affin Bank Berhad sebagai :
1. EXECUTIVE, CUSTOMER SERVICE AND DEPOSIT
Tarikh tutup permohonan pada 01 APRIL 2016
Lokasi : Pelbagai Negeri
Sektor : Swasta
RESPONSIBLITIES:
1. EXECUTIVE, CUSTOMER SERVICE AND DEPOSIT
Tarikh tutup permohonan pada 01 APRIL 2016
Lokasi : Pelbagai Negeri
Sektor : Swasta
RESPONSIBLITIES:
Customer Service
- Assists customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
- Researches and resolves customer problems, acting as the customer liaison between other bank departments when necessary.
- Promotes and manages Bank’s consumer banking business in an efficient and effective manner, ensuring the highest quality customer service and maximize all opportunities in order to increase profit contribution to the Bank.
- Provides leads and referrals of new retail loans/ wealth management products.
- Monitors and reports on assets and liabilities growth and attrition such as frequent early loan settlements and large deposit withdrawals.
- Taps on existing customers to identify potential customers and referrals to cross sell retail products and services.
- Acts as the liaison and referral officer for new business to all sales hubs.
- Engages with walk-in customers and through telephone to promote retail products and services to their specific needs.
- Ensure compliance to all statutory and regulatory requirements as well as Bank Negara Malaysia Guidelines including Financial Services Act/Islamic Financial Services Act 2013, Personal Data Protection Act 2010, Foreign Account Tax Compliance Act, Foreign Exchange Administration, Anti-Money Laundering, Anti -Terrorism Financing & Proceeds of Unlawful Activities Act 2001, amongst others.
- Provides exceptional service to all valued customers.
- Manages customer enquiries and complaints in respect to consumer banking products.
Deposit
- Plans and strategizes on deposit growth from new customers and simultaneously retains existing customers.
- Plans and organizes deposit campaigns to grow customer base and deposits.
- Identifies potential customers by farming on existing value customers.
- Obtains referrals from existing customers such as family members and business associates.
- Cross-sells other deposit products which the customers have not invested.
- Prepares reports and analytics for management on deposit growth at branches.
- Ensure compliance to all statutory and regulatory requirements as well as Bank Negara Malaysia Guidelines..
- Attends to customer enquiries and provides personalized service to top depositors of the Bank.
- Strategically engage with customers performing large withdrawals and entice them maintain their deposits with the Bank.
REQUIREMENTS:
- Degree in Law/Accounting /Finance/Management/Business or its equivalent.
- Must have at least 2 years related working experience in branch operations, customer service or in selling consumer banking products in the Financial Services Industry.
- Must be familiar with regulatory compliance framework in the Financial Services Industry with good understanding of Financial Services Act/Islamic Financial Services Act 2013, Foreign Account
- Tax Compliance Act, Foreign Exchange Administration, Personal Data Protection Act 2010, amongst others
- Must have sound knowledge of Banking Operations.
- A proactive individual with good initiative and drive, resourceful and creative.
- Possesses sales and marketing skills, must have positive attitude in achieving sales targets, a customer-focused person and a good team player.
- Proficient in MS Office Application.
- Positions are to be based at branches nationwide
*Pastikan anda sudah membuat pendaftaran sebelum membuat permohonan
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